Hello Welcome to the F.A.Q see below if any of your questions are answered!
If not please email: Nativegoldclothing@gmail.com
Q:When will my Pre-Order be shipped!
A: We do Pre-orders so that everyone gets a chance to get their size! We usually have an end date and time you can purchase that Pre-Order item. Once Pre-Orders have ended it takes 2-3 weeks to get products in hand. Once we receive all product for preorders we will be begin to ship ASAP. We also will keep you updated on our Instagram Stories. Please hold off on any emails unless necessary.
We promise you will be getting your order :)
Q:When will my order ship?
A:The turnover is 3-5 days but may take up to 14 days depending on open orders. Native Gold tries to get out every order ASAP. On new merchandise launch days shipment may take up to 14 days. Please also be aware of US Holidays and Business days. (NO POST ON SUNDAYS! – Uncle Vernon)
Q:How do I know if my order shipped?
A: You will receive an email with confirmation and your Tracking number.
Q:Can I combine my shipping?
A:Yes you can just email us! But if you have already received an email confirmation it may be too late.
Q:My tracking number status has not updated!
A: Please check your tracking number on the USPS website for more details on your package. Also we ship in bulk so we print out multiple labels at once. Please wait to email about tracking number.
Q: HELP! I put the wrong address!
A: No need to worry email us @ Nativegoldclothing@gmail.com with your invoice number and new address. Please note the change will delay your package. Also, if you received an email with tracking it may be too late. (Sorry ☹)
Q:My tracking Number says “Pre-Shipment” what does that mean?
A: Native Gold ships out in batches. Pre-Shipment means we printed out your label and we will begin packing your order. Check your tracking number in a few days for an update.
Q:My package says it was delivered but it’s not here.
A: Be sure to check your mailbox, around your mailbox, or ask your neighbors. If you are still unable to find your package please get in contact with USPS to place a missing package report.
Q: My package says it is being returned to the sender… now what?
A:Please email us @ Nativegoldclothing@gmail.com to advise us that it is being sent back. Also Confirm your address in the message and invoice #. As soon as it gets delivered back we will send it back out to you.
Q: When will (Blank) Be back in stock?
A:The best way to keep track if we get something back in stock is to follow us on Instagram @Nativegoldclothing or Twitter @Nativegoldclothing!
Q:Do you wholesale?
A: Yes! for info please email Nativegoldclothing@gmail.com
Q: I didn't get what I ordered...
A: Oops! Just email us and we will be happy to sort things out to get you the right product!